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FordPass questions?
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Frequently Asked Questions

How do I download FordPass?

The FordPass™ App is a one­-stop mobility app designed to help you move through your day the way you already do ­ only smarter, better and easier than ever before...

How do I add my VIN?

Use the following steps to add a vehicle to My Vehicles in the FordPass app...

How can I remote unlock my vehicle?

The FordPass App allows you to remotely unlock and lock your vehicle...

How do I update my member profile?

You can edit your profile information for the FordPass app through the Account screen...

What is FordPass?

FordPass offers a one-stop mobility marketplace with a range of solutions that will help you move more easily — from vehicle controls on properly equipped vehicles, to smart parking reservations. The key is to enhance the driving, traveling, and parking experience.

Learn more about FordPass
How can I access recall notices?

The FordPass App will alert you about recalls on your vehicles...

What can I do with Vehicle Controls?

The Vehicle Controls Applet will only diplay if your vehicle is equipped with SYNC® Connect...

How do I enable location services?

The following steps will walk you through changing the Location settings on your phone...

How do I authorize my vehicle?

If your vehicle is equipped with a modem, you will see 'Authorize Vehicle' on Vehicle Detail Screen...

Is SYNC Connect available for my vehicle?

SYNC® Connect2 is available on specific makes and models of Ford vehicles. The 2017 model availability is as follows: Escape, F-150, Fusion and Fusion Hybrid.

Learn more about SYNC Connect

Want more help? We've got cheat sheets.

Check out our FordPass Quick Reference Guide for a basic app overview. Have more specific questions? The answers are easily searchable and available 24/7. Still need help? Simply reach out to our helpful FordGuides using the FordPassTM 1 app.

FordPass Consumer Features Overview

SYNC® Connect Consumer Features Overview