Last Update: March 20, 2018
These Policy apply to your access to and use of the FordPass.com website (the “Site”) and FordPass mobile application (the “App”) (the App and Site are collectively referred to as “FordPass”)which are owned by Ford Motor Company, One American Road, Dearborn, Michigan 48126 United States of America (hereinafter referred to as “Ford”, “we”, “us”). This Policy do not alter in any way the terms of any other agreement you may have with us and exclusively refer to the use of the features available in FordPass. If you want to keep a copy of this Policy, visit this link https://www.fordpass.com/en_br/privacy.html and save or print it. Access and use of FordPass according to this Policy is limited to Brazilian territory.
FordPass can be integrated to other services or functions which are subject to different privacy policies, including third-parties, as described in relation to these services or specific functions. Review these privacy policies to understand how they collect and use your data. We are not responsible for privacy policies of third-parties or by the content, information, liability and safety contained in these policies.
At the moment you create your account, you will need to create a password, which will be required to your next access to FordPass. You are aware that this password is personal and not transferable and you are responsible for keeping it confidential and for eventual damages from its use by third-parties, including related to access and use of data.
Information we Collect: We collect the following types of information by your use of FordPass or Services of Third-Parties which are integrated to FordPass, which we can also combine with other information previously provided, or which we have obtained from other source authorized by you:
Whenever FordPass is accessed, we will collect and store your access data, for a minimum period of 6 (six) months, in compliance with the legislation in force. Such data will be stored confidentially, in a controlled and safety environment and will be provided only in case of court order. Even if you exclude your account in FordPass, such data will remain stored for a minimum period required by law.
How we use Information We Collect: We use your personal information - information which reasonably identify you - and further data collected to provide you features and excellent services, to allow you to control certain vehicle functions, meet the requests you made in FordPass, personalize your experience and identify eventual problems. We also use to develop new and improved products, services and strategies and marketing researches, to protect your safety, property, privacy or meet legal requirements or requirements of authorities.
If you supply an e-mail address to the feature ‘forward to a friend’, we will use the e-mail exclusively to the purpose of forwarding to your intended recipient. You can choose to not provide certain personal information (such as not inserting a VIN to connect to your vehicle), but this can limit or avoid the use of certain features available. WE CAN send you messages/ publicity about products, services, offers, promotions, news and others which are customized based on your personal information by Ford Pass and e-mail. If you are not interested in receiving such messages by e-mail, you should inform us, by clicking in the indicated option in the own message, in order to end this service.
We cannot use and/or provide to third-parties non-personal information, which are not related to your privacy to any purpose, including, but not limited to, performance information of the vehicle or device, used functions and mode of use, content published by users, among others, without any violation to privacy and intimacy rights and for which you give us consent in this act.
How We Provide Information to Third-Parties: We do not provide personal information obtained from FordPass to anybody, for independent us, without your authorization, except for Authorized dealers, service providers, and our subsidiaries (group of companies related by control or common ownership) and a described below.
How to contact us, Access or Control the Use of Your Information: For more information or to request a correction or removal of personal information, you can contact us finding your local contact information visiting this website http://corporate.ford.com/our-company/country-websites, or contacting us in USA by:
800-232-5952 (TDD to hearing impaired)
Available 8:00 a.m. – 5:00 p.m EST
Monday – Friday
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
And in Brazil:
0800 703 3673
0800 703 FORD
Mon - Fri (7am - 9pm)
Sat (8am - 2pm)
Ford Motor Company
Avenida Taboão, 899 - Prédio 6
São Bernardo do Campo - São Paulo
Caixa Postal Interna: 9308
Safety and Retention of Your Information: We use physical and electronic systems, policies, procedures and technology to provide reasonable safety to protect and to keep safety and precision of your information, in conformity with the legislation in force. We only retain your personal information while it is reasonably necessary to comply with the purpose of legitimate business, according to consent given by you and in attention to legislation applicable on the matter.
If the user decides to stop using FordPass canceling his/her account in App, we recommend to exclude his/her account and all data linked to it, all personal information and customer’s vehicle information will be eliminated, except for access data to the application, which will be kept for a minimum of 6 (six) months, under secrecy, in a controlled and safety environment, as determined by Law No. 12.965/2014 and Decree 8.771/2016.
The date of the last review of this policy is indicated in its start.