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Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd
Version date: 15 October 2025
Welcome to the Ford app, a smarter way to move!
Before we get started, we want you to know how the app works and we need you to tick the box to accept the Ford App Terms for Users in South Africa (“Terms”) once you’ve reviewed.
Please review these Terms carefully before accessing or using the Ford app.
UPDATES IN THIS VERSION:
IMPORTANT NOTICE:
TABLE OF CONTENTS:
1.1. Ford App Agreement
1.2. System Requirements
8. Data Collection and Tracking
9. Communications and Advertisements
10. Integration with other Ford services / third party services
These Terms govern the access to and use of the Ford app (“App”) between the individual user (you) and Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (“FMCSA”), Samcor Park, 1 Simon Vermooten Road, Silverton, Pretoria, Gauteng, South Africa (hereinafter "Ford", “we”, “us”).
These Terms do not alter in any way the terms of any other agreement you may have with us, another Ford company or any other third party. These Terms contain important information about the Ford app. The App is a service that relies on data from you, your mobile device, and your vehicle (when connected to the Ford app via an embedded modem device in the vehicle), such as location and driving characteristics, so we can deliver you great functionality and services, and communications tailored to your interests. Please also see our Ford App Privacy Policy for more information. If you want to retain a copy of these Terms, please save or print them. These Terms are also available in the Ford app in your account information. Access to and use of the Ford app under these Terms is limited to South Africa.
Ford offers basic features and enables access to vehicle related information and ancillary services in separate applets through the App (Services). The Services available to you are described in Section 2 below. To use these Services you are required to register and accept these Terms. By registering for the App you will create a log in name by entering your mobile number and a password. By ticking the box, you agree to be bound by these Terms when using the App.
These Terms will take effect and will form a binding agreement between you and us, as soon as you receive a confirmation by e-mail or at the latest when you install and use the App for the first time.
Registering for the App requires you to select your country, to provide your first and last name as well as your e-mail address and to create a password. You have the option to add your mobile phone number and home address. You can also choose to receive marketing communications from us. Personal details that are closely related to a Service are gathered on an applet-specific screen.
We will amend these Terms from time to time if we believe in our reasonable opinion that it is necessary to do so (for example, for security, legal or regulatory reasons, if we change the scope of our available Services in a way that requires a change to these Terms or if we introduce new Services and a change to the Terms is required). If we amend the Terms to increase the scope of our available Services, introduce new Services or if the amendments are favourable to you, the amended terms will be deemed to have been accepted by you if we have notified you of the amended terms and you have continued using the App without objection. Where any new terms reduce Services or restrict or limit your existing rights under this agreement, we will provide you with reasonable advanced notice before the amended terms take effect. If you do not wish to accept the amended terms you may terminate this agreement at any time (as set out in Section 6 below).
Use of the App requires a compatible mobile telephone or handheld device, internet access (third-party fees may apply), and software (third-party fees may apply), and may require obtaining updates or upgrades from time to time. You are responsible for obtaining any internet access and mobile network data required for your use of the Services, and for any associated charges from your network operator. Contact your network operator for more information regarding usage rates and fees (including data charges). For the avoidance of doubt, please note that we do not operate a mobile network or provide any telecommunications services or other such services.
Do not download and install the App on a jailbroken or rooted device. Using a jailbroken or rooted device may expose your mobile device to risks, including but not limited to security vulnerabilities, stability issues, and crashes.
To access certain Services your vehicle needs to be equipped with an embedded modem device (“Software”). You must not connect a vehicle to your Ford account unless you are an authorized owner, driver or servicer of the vehicle.
If your vehicle is equipped with Software and you choose to connect your vehicle to the App, you agree that we or our affiliates or service providers may remotely check and automatically update your Software according to the vehicle's software End User License Agreement (“EULA”) provided in your vehicle’s Owner Guide or otherwise provided by us.
You may be able to update your Software through the App if you choose. You further agree that Ford, its affiliates, service providers, and/or designated agents may periodically check the version of the Software and may remotely deliver Software updates, upgrades, supplements, or changes to the Software without any further notice or additional consent. Data usage rates and fees of your telecommunication service provider may apply.
Not all features or Services may be available at all times and coverage may be limited, including due to your vehicle capability and data plan coverage. Availability of features is subject to change and dependent on mobile device and vehicle capability and the internet access available to you. The App may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographical conditions and data plan coverage.
You are responsible for keeping your Ford account information and password secret. You are responsible for any unauthorised activity that occurs in your account if you have negligently or intentionally caused the unauthorised activity. You agree to notify us immediately of any unauthorised use of your account or password.
Uninstallation methods vary depending on your device. To uninstall the App, you must use the App management tools provided with your mobile device. Consult your device manual for assistance.
If your vehicle has an embedded modem device and you connect your vehicle through the App, your vehicle will continue transmitting data to Ford even if you uninstall the App. If you want to turn off data transmission from the vehicle, please consult your vehicle’s owner guide to turn-off data transmissions, which may require a Master Reset in the SYNC® settings.
We may modify the scope of the available Services and/or add new Services to the App in the future. Below you can find a detailed description of the services which are currently included in the App or may be made available in the near future:
The App allows you to connect with your Ford dealer, schedule services, locate Ford dealers and get directions to your Ford dealer. By using the locator services, you will be subject to the terms provided by the third-party location or mapping service provider.
All service appointments and vehicle services are the responsibility of you and your Ford dealer. Ford dealers are separate legal entities.
The App may allow you to access certain information related to your vehicle. In order to register your car with the App, you will need to enter your Vehicle Identification Number (“VIN”). You must be an authorised owner, driver or servicer of the vehicle in order to link your Ford account to the VIN. You may remove your VIN from your Ford account at any time; however, any removal of the VIN may affect certain App features.
If equipped, the App may allow you to view certain notifications regarding Vehicle Health Alerts for your vehicle when connected to the App (through an embedded modem device in your vehicle). These alerts may include electric battery health, fuel level, fuel consumption, odometer, tyre pressure, VIN number, and diagnostic information. These notifications should not be used or relied upon in place of normal vehicle maintenance. If at any time you believe there may be an issue or problem with your vehicle, consult with a professional for diagnosis and required maintenance.
Please note that the information provided in the App is for convenience purposes only. The information displayed in the App may not reflect the actual and/or current status of your vehicle. Please refer to the instruments and displays in your vehicle for the accurate current status of your vehicle.
PLEASE BE AWARE THAT IT IS THE DRIVER'S RESPONSIBILITY TO ENSURE THAT YOUR VEHICLE IS IN PROPER WORKING CONDITION.
The “HELP” feature allows you to connect with a Customer Experience Specialist via phone, live chat (where available) and email (where available) if you need any support on using the various Ford Services. Please note that Ford assumes no liability for the call quality or internet connection provided by your device's network operator. Please note that the contact to Ford app center may incur third-party fees (e.g. voice call and data fees) charged by your device's network operator in accordance with your agreement with the network operator. Using the App or the help feature from overseas may result in additional roaming charges.
The App will allow you to provide contact information for a Customer Experience Specialist to contact you via phone or email. By signing up and agreeing to the Terms and Conditions for the Ford app, a Customer Experience Specialist may ask you to verify your phone number or email address. If you provide your personal contact information, you are expressly consenting to a Customer Experience Specialist contacting you.
In the case of vehicle breakdown, you can make a voice call (third-party fees may apply) to a roadside assistance service centre via the “Roadside Assistance” function. Roadside assistance services will be provided by The South African Automobile Association. Please note that your use of roadside assistance services through this function may be subject to a fee and/or costs charged by the roadside assistance provider. These fees/costs will be charged directly to you by the roadside assistance provider. If you are a Roadside Assistance member through Ford, the costs of roadside assistance services accessed through this function may be included in your membership. If applicable to your vehicle, the full terms and conditions of Roadside Assistance through Ford are available in the Ford Customer Assistance, Warranty and Service Guide provided with your vehicle. You are responsible for any communication costs charged by a third party (including mobile telephone/device fees and internet access fees).
This function is only possible if you have given your consent when requested within the App to transmit your current location. The roadside assistance service centre will use this information to verify your location. Ford does not receive or process this data. An internet connection (from your mobile device or vehicle, if applicable) is required to use the App with the location transmission function; any costs incurred shall be borne by you.
The location can only be transmitted if your mobile device can identify a valid location. The position transmitted by you cannot be used to infer your exact location in a building (i.e. flat, floor, etc.).
Unless otherwise specified in this document or agreed pursuant to a separate written agreement between you and us, we will not be obliged to support the App, whether by providing advice, training, error-correction, modifications, updates (including updates), new releases or enhancements or otherwise, or to provide any hosting, telecommunication, internet or other services in relation to your use of the App.
You acknowledge and agree that we:
5.1. are under no obligation to provide any updates to the App;
5.2. can, at our discretion, offer optional paid updates; and
5.3. can, subject to Section 2 of these Terms;
5.3.1. use updates to add, remove, modify or otherwise alter features of the App at our discretion;
5.3.2. require you to install updates to the App in order to continue using the Services; and
5.3.3. provide updates in such a manner that the App is unable to be reverted to previous versions.
This agreement will continue until it is terminated by you or us. You may terminate this agreement at any time for any reason by giving us written notice (including by email) that you wish to close your Ford account. We will then process your request and ensure that your account is closed and all data connections to the App platform are severed.
We may terminate this agreement, or suspend temporarily part of all of your access to the App features at any time (acting reasonably) by written notice (including by e-mail to your current registered email address) for reasons including (but not limited to) the following:
6.1. you commit a serious or persistent breach of a term which you fail to remedy (if remediable) within 5 days after the service of written notice requiring you to do so;
6.2. circumstances arise where (in our reasonable opinion) such action will mitigate an identified risk or prevent the App from being used for unlawful purposes or otherwise abused, manipulated or otherwise undermined by you or through your Ford account; or
6.3. where we decide to no longer offer some or all of the Services through the App.
Without limiting the above, we may suspend your access to the App or your Ford account on an emergency basis without notice to you if we reasonably believe that there is a risk of fraud or security breach, and if we reasonably believe that suspension of your access is reasonably necessary to investigate and address this risk.
Upon termination of this agreement, we shall close your Ford account.
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. Do not access or use the App on a hand-held device while driving. Please note that the use of a hand-held device while driving is prohibited under road traffic laws and regulations. The App may send messages or push notifications to your hand-held device. Do not read messages on hand-held devices while driving. Make sure you comply with all applicable laws and regulations that relate to the use of electronic devices while driving.
Ford collects (from you directly and from third parties - see below for further details), stores, processes, and uses your personal information, driver-related usage data and vehicle data to provide the Services offered through the App in accordance with these Terms and the Ford App Privacy Policy.
By installing the Ford App on your mobile device and setting up a Ford account, or by submitting your personal information to the App, you confirm your express consent, having reviewed the Ford App Privacy Policy, to the collection and use of the specific types of information for the purposes outlined therein:
8.1. Account Management Information: Information you provide to create an account, sign-in to an existing account or manage an account, such as name, email address, street address, telephone number and VIN. You must have an account to use the App. We may also collect mobile device information, such as software or operating system version, unique device identifiers, IP address and mobile network information. We use your Account Management Information to provide you with the Services and for other purposes as set out in the Ford App Privacy Policy. If you have consented to us doing so, or it is otherwise permitted by law, we may also use and disclose your Account Management Information for the purpose of communicating with you by a range of methods (including mail, telephone, email, SMS and in-App push notifications) to promote goods or services to you and to provide you with special offers from Ford or its dealers.
8.2. Location data: Depending on the Services you use, we may collect and use precise location information from your mobile device in connection with location-based functions of the App. If your vehicle has an embedded modem device and you access your vehicle using the App, location information will also be collected from your vehicle in connection with location-based functions of the App. Location information collected from your mobile device and/or vehicle(s) includes Global Positioning System (“GPS”) data and location derived from IP address. This information can be used to determine your device or vehicle’s current location, travel direction, and speed. If you have enabled location services on your mobile device, this data may be collected when the App is running in the foreground or background. We may also derive your approximate location from other device data such as Wi-Fi access points, mobile towers, and your IP address, whether location services are on or turned off, through the permission system used by your mobile operating system. We process and use this data to provide you with the Services and as otherwise described in these Terms and the Ford App Privacy Policy. This includes (where available) showing you nearby Ford dealers, and providing you with relevant directions.
Generally, the information that we collect is for the purpose of providing you with the Services and the other functionality of the Ford App. We may also notify you of additional purposes through these Terms, the Ford App Privacy Policy and other notices that we provide to you in connection with your use of the Ford app. If you don't provide or allow us to access any such information, you will not be able to receive certain Services and Ford App functionality.
In order to provide the Services and the Ford App functionality, we may disclose your personal information to our related companies and to service providers (some of whom are located overseas including in the United States, India and China).
For further information about the personal information we collect through the Ford App and from vehicles connected to the Ford App and how we use this information, please refer to the Ford App Privacy Policy.
The Ford App Privacy Policy also contains important information about how you can exercise your rights under applicable privacy laws to request access or correction of your personal information and make complaints if you consider that we have mishandled your personal information.
Subject to applicable law, if you choose to communicate with us, you expressly consent to our representatives contacting you in the manner you request. If we are unable to reach you using your preferred communication method, we may attempt to contact you using other contact details that you have provided us.
The App may feature advertisements from us and/or third parties, and we may (at our sole discretion) introduce advertising into the App (including in relation to components of the App that do not presently contain advertising). We are not responsible for the content of any third-party advertisements, nor the content of any website or other materials that may be linked to by third party advertisements, and you use such third-party websites and materials at your sole risk.
Any provision of information to third party advertisers by us will be governed by the Ford App Privacy Policy.
The Ford app may integrate with or contain links to other websites or services (each, an Additional Service). Additional Services may be subject to additional terms that may be presented in connection with their use, and by using an Additional Service, you agree to the applicable terms and conditions. Some Additional Services may be operated by Ford or its related entities; others are not owned or controlled by us, including but not limited to links to websites for our dealers (Third Party Service). We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third-Party Service. In addition, we will not and cannot censor or edit the content of any Third-Party Service. When using a Third-Party Service, you may leave the Ford App platform. We will indicate when you are leaving the Ford App platform. We encourage you to read the terms and conditions and privacy policy of each Third-Party Service that you use.
The Ford app may use data from third party sources, such as maps and directions, to provide you with services (such as location-based services). This data and other information may not always be accurate. We are not responsible for any data provided by third parties or your reliance upon the same.
Terms applicable to location-based services to which you will be bound by using the Ford app include:
http://here.com/services/terms
http://here.com/privacy/privacy-policy/
http://legal.here.com/terms/supplier-requirements/hlp-developers/
https://policies.google.com/terms
https://policies.google.com/privacy
https://policies.google.com/privacy/google-partners
The App uses Google Maps services and Google App Programming Interfaces (“APIs”) to provide essential functionality for the App features with maps, address information and searches for places or points of interest, including features like Vehicle Location (to help locate a vehicle in your Ford garage) and Public Charging (if available for your vehicle). When enabled, Google will use cookies and the following data will be shared with Google for their purposes described in their Privacy Policy (below).
Google uses cookies and the personal information it collects through use of the Google Maps services and Google APIs: to provide the Google Maps services and other services supported by the Google APIs; to troubleshoot and provide technical support; to maintain Google Maps platform security and capacity; to improve Google Maps and other Google APIs, products, and services; and for their other purposes described in Google’s Privacy Policy[A1]
You have the opportunity to provide consent before using an App feature that includes the Google Maps services or Google APIs. You can withdraw your consent at any time in your Privacy Settings, located under the “Account” tab. If you decline, you will not be able to use Google Maps in the Ford App features that rely on it for essential functionality.
The Ford App may contain, or rely in part on, certain free, shared, or public library software (“Open Source Software”). Please refer to the posted Open Source Software acknowledgements located at http://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
The Ford app (including all software, content and data) is owned by us or used under license. The App is protected by worldwide copyright, trademark, patent, trade secret, and other proprietary rights, whether or not a copyright notice or other proprietary mark is present. You agree to comply with all laws (including intellectual property laws) in your use of the App, including all laws that prevent unauthorised copying. Except as expressly provided herein, we do not grant you any express or implied proprietary rights or licence to the Ford app.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, limited right to access, view, use, display and listen to the App for your personal, non-commercial use only.
Any right or authorisation granted to you by us is also subject to the following restrictions, which apply to the fullest extent permitted by law:
11.1. you must not, nor allow third parties to, create derivative works, use any data mining, robots, or similar data gathering and extraction tools on the App, create a database, systematically download, store any or all of the materials from the App or websites, link or frame any portion of the App, extract, derive or attempt to extract or derive any source code or structure of all or any portion of the App by reverse engineering, disassembly, decompilation or any other means;
11.2. you must not use the App in any manner that is unlawful, abusive, defamatory, deceptive, or invasive of another’s privacy, nor may you abuse anyone on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
11.3. you must not use the App with other content or in a manner that impersonates any person, business or entity, including us; and
11.4. you must not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements.
The Ford name, and all trademarks and logos displayed on the App are owned or used under license by us. The unauthorized use of any trademark displayed on the App is prohibited.
Third party trademarks and logos are the property of those third parties and may not be used by you without the authorization of those third parties.
To the extent permitted by law, including the Consumer Protection Act, 2008 (“CPA”), we exclude all liability for any death or injury of any person or any loss, damage or destruction of any property, whether the loss, damage or destruction is direct, indirect or consequential loss arising from, or in connection with, in any way, directly or indirectly, the services provided through the App, other than to the extent directly caused or contributed to by Ford.
Nothing in these Terms excludes, restricts or modifies or purports to exclude, restrict or modify any statutory consumer rights under any applicable law, including the CPA, which cannot be excluded, restricted or modified.
To the full extent permitted by law, our liability for breach of any term, condition, guarantee or warranty that is implied by law and cannot lawfully be excluded by us, including the consumer guarantees set out in the CPA and all similar or equivalent legislation, rules and regulations, is limited to (at our option):
13.1. in the case of goods, including the App (to the extent the Ford app is considered a good under applicable law) – repairing, replacing or supplying equivalent goods, or paying the cost of any of those remedies to you; or
13.2. in the case of services, including the Services – supplying the services again or paying the cost of having the services supplied again.
Ford cannot guarantee that the App will be safe, secure or free from bugs or viruses or other malicious programs.
You must take all reasonable steps to protect the security of your mobile device and vehicle and to ensure that your use of the App does not expose you, your mobile device or your vehicle to the risk of viruses, malicious computer code or other forms of interference which may damage your mobile device (and, if applicable, your vehicle). If you suspect that there has been unauthorised access to your Ford account or there is any other security breach or issue relating to the App, you must notify Ford immediately (see Section 17 for contact details) and change your account password.
Ford does not accept liability for any loss or damage which arises from your breach of these terms. Ford is not liable for any Services provided to you by a third party under a separate agreement.
Ford cannot guarantee that the App and/or the Services will always be available uninterrupted and in a fully operating condition and will not be responsible for any failure or delay in performing our obligations under the Terms if such failure or delay results from any events, circumstances or causes beyond our reasonable control. In these circumstances we will be entitled to a reasonable extension of time for performing our obligations. Ford also maintains the right to modify the App as it wishes. Except as set out elsewhere in these Terms and only to the extent permitted by applicable law, we will not be liable to you in the event that any part of the App or any Services provided by us are unavailable or modified in any way.
You agree to use the App and the Services for your personal use and shall not use either the App or the Services for commercial, business or resale purposes. We are not liable to you for any losses you suffer when using the App or the Services other than for personal use.
If you obtained the Ford App from the Apple iOS App Store, you and Ford acknowledge and agree that (to the full extent permitted by applicable law):
14.1. this agreement is concluded between you and Ford only, and not with Apple;
14.2. Ford, not Apple, is solely responsible for the App and the content thereof;
14.3. without limiting Section 11, your licence to use the App is limited to use on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing;
14.4. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App, either under this agreement or applicable law;
14.5. in the event of any failure of the App to conform to any applicable warranty:
14.5.1.you may notify Apple, and Apple will refund you the purchase price for the App; and
14.5.2.to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Ford's sole responsibility (subject to limitations of liability in Section 13).
14.6. Ford, not Apple, is responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including but not limited to:
14.6.1.product liability claims;
14.6.2.any claim that the App software fails to conform to any applicable legal or regulatory requirement; or
14.6.3.claims arising under consumer protection, privacy or similar legislation. Nothing in this agreement has the effect of limiting our liability to you beyond what is permitted by applicable law;
14.7. in the event of any third party claim that the App or your possession and/or use of the App infringes that third party's intellectual property rights, Ford, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim (subject to limitations of liability in Section 13);
14.8. you represent and warrant that:
14.8.1.you are not located in a country that is subject to a United Nations Security Council, U.S. Government or South African Government embargo, or that has been designated by the United Nations Security Council, U.S. Government or South African Government as a “terrorist supporting” country; and
14.8.2.you are not listed on any United Nations Security Council, U.S. Government or South African Government list of prohibited or restricted parties;
14.9. you will comply with any applicable third-party terms of agreement when using the App;
14.10. Apple, and Apple's subsidiaries, are third party beneficiaries of this agreement; and
14.11. upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this document against you as a third-party beneficiary thereof.
If a provision in this agreement is wholly or partly void, illegal or unenforceable in any relevant jurisdiction, that provision or part must, to that extent, be treated as deleted from this agreement for the purposes of that jurisdiction. This does not affect the validity or enforceability of the remainder of the provision or any other provision of this agreement.
The laws of the Republic of South Africa from time to time govern these Terms and you agree to the non-exclusive jurisdiction of the courts of South Africa, and of courts entitled to hear appeals from those courts.
If you have any questions, comments, complaints or claims regarding the Ford app you may contact us via the following:
gfordpas@ford.com or guidesafrica@ford.com
Phone
0860 011 022 within South Africa; +27 12 843 5819 from outside South Africa
Ford Motor Company of Southern Africa (Manufacturing) (Pty) Limited; Simon Vermooten Road, Silverton, Pretoria